Hotels.com couldn't help us when being at the hotel and wanted me to send them copies of the breakfast receipts when we got back home. Of course I did that but since then I haven't heard a word from them. So this afternoon I called them back! And I was met by a very service minded and kind employee that made a true effort to try to solve my case at the same time as he apologiesed over and over about how badly my case had been handled. And just an hour after I phoned, they called me back telling me they would refund the whole amount and that the process of refunding it had already begun. So, to make a long story short, it really do pay off to be persistent and fighting for what you think is right. Even if it's only about $ 330-350.
So thank you Hotels.com for doing what is right! I would highly recommend everyone to continue on using Hotels.com after reading this entry, they clearly wants what's best for their customers!
Over and out